LAST UPDATED: November 1, 2020.
Hello and thanks for using Elefend ("Elefend", "we", or "us").
Our product version, (all products, apps, sites and services are referred to herein collectively as the “Services”), is MADE AVAILABLE IN BETA VERSION.
THIS VERSION OF ELEFEND SERVICES ARE IN BETA VERSION. AS SUCH, THEY ARE NOT BE RELIED ON FOR ANY PURPOSE.
WE EXPECT MULTIPLE BUGS, GLITCHES, LACK OF FUNCTIONALITY OR OTHER PROBLEMS WHILE USING THE SERVICES. PLEASE LET US KNOW IMMEDIATELY OF ANY OF THESE HAPPEN AT INFO@ELEFEND.COM SO WE CAN RECTIFY THESE ACCORDINGLY. YOUR HELP IN THIS REGARD IS GREATLY APPRECIATED.
ELEFEND DOES NOT GIVE ANY WARRANTIES, WHETHER EXPRESS OR IMPLIED, AS TO THE SUITABILITY OR USABILITY OF THE SERVICES WHICH ARE STILL UNDERGOING TESTING BEFORE THEIR OFFICIAL RELEASE.
ELEFEND WILL NOT BE LIABLE FOR ANY LOSS, WHETHER SUCH LOSS IS DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL, SUFFERED BY ANY PARTY AS A RESULT OF THEIR USE OF THE SERVICES. THE USE OF THE SERVICES ARE AT THE USER OWN RISK AND THE USER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE RESULTS IT.
This Agreement applies only to the sole purpose of using Elefend Services. For more information about Elefend Services, please email us to firstname.lastname@example.org.
1. Acceptance of Terms
Certain features of the Services may be subject to additional guidelines, terms or rules, which will be posted in or on the Services in connection with such features. All such additional terms, guidelines and rules are incorporated by reference into this Agreement.
IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, PLEASE DO NOT ENTER TO, CONNECT TO, ACCESS OR USE THE SERVICE IN ANY MANNER.
2. Requirements to Use the Services
2.1. Minimum Age for Eligibility
If applicable law in the jurisdiction in which you reside requires you to be older in order for Elefend to provide the Services to you, including the collection, storage, and use of your contact information, then the Minimum Age is the legally required older age. THE SERVICES ARE NOT FOR USE BY ANYONE UNDER THE AGE OF 18 YEARS.
2.2. Account Creation
In order to access the Services, you are required to create an Elefend account (an "Account") using your phone-number and e-mail address (such information, "Registration Data"). If you create an Account, you agree: (i) that the Registration Data you provide to us will be true, accurate, current, and complete at the time you provide it; (ii) to maintain and update your Registration Data to keep it true, accurate, current and complete; and (iii) that we may contact you using your Registration Data to confirm your Registration Data before you may use certain Services, to get your feedback from using our Services to deliver notices or advertisements related to the Services.
We reserve the right to terminate your license to use the Services and to refuse to provide you with future access to the Services if we reasonably believe any of your Registration Data is, or appears to be, untrue, inaccurate, not current, incomplete or outdated. In the event you change or deactivate the phone number you used to create or add to an Account, you agree to update your Registration Data within 15 days to ensure that your information is not attributed to a person or business who acquires your old phone number.
2.3. Activation of the Service
In order to use the Services, you need to complete 3 steps:
(i) configure your phone's conditional call forwarding service (redirect all blocked calls to a personal allocated number, provided by Elefend). Elefend will then query its own and third parties databases to identify the caller (if possible). You are solely responsible for any charges imposed by your mobile service provider for using the conditional call forwarding feature and local or long-distance usage (if applicable). (ii) Automatically block calls from unknown callers (called 'Silence Unknown Callers' on iPhones). This is done manually for iPhone users (using iOS 12 and below) and for Android users (changes between different Android versions). (iii) add a phone number which will be provided to you to your contact list.
2.4 Access to contacts
When using an app to install the service, Elefend also requires access to your phone's contacts list, so we can check the number against your list to confirm instantly whether the caller should be sent to your native voicemail or should instead be monitored by our Services. Only the numbers and not the names or other information in your contacts list will be saved on our servers. In order to provide its services, Elefend must access your mobile phone's address book. You must give Elefend permission to do so. Without that permission, Elefend cannot provide the Services to you.
You may discontinue our Services Beta at any time. To stop using Elefend please follow the next steps (these step are also in the Deactivation section in the app / site dashboard):
Write us an email to email@example.com, saying you wish to discontinue the service.
Deactivate the blocking of unknown callers in your phone settings.
Deactivate the Conditional Call Forwarding setting you activated during the setup process. To do that, please dial the following according to your carrier:
|Carrier||Deactivation Code||Alternate Deactivation Code|
|AT&T||##67#||##61#, ##62#, ##004#|
|T-Mobile||##67#||##61#, ##62#, ##004#|
If you fail to do this, you will not receive your voicemail messages and may experience other problems with your mobile phone service. Please contact us at firstname.lastname@example.org if you are experiencing any difficulties in cancellation.
3. Fees, Payment, and Renewal
When you purchase a subscription, payments may be processed by third parties who act on our behalf (e.g. Bluesnap, Apple, etc.).
Fees for Paid Services. The Services may be offered for a fee (collectively, “Paid Services”). By using a Paid Services, you agree to pay the specified fees. For recurring fees, you will be billed or charged for in regular automatically-renewing intervals (such as monthly, or annually), on a pre-pay basis until you cancel, which you can do at any time (see "Cancelling Automatic Renewal" below). All payments are non-refundable.
Taxes. To the extent permitted by law, or unless explicitly stated otherwise, all fees are exclusive of applicable federal, provincial, state, local or other governmental sales, goods and services, harmonized or other taxes, fees, or charges now in force or enacted in the future (“Taxes”). You are responsible for payment of all applicable Taxes relating to your use of our Services, your payments, or your purchases. If we are obligated to pay or collect Taxes on the Fees you have paid or will pay, you are responsible for such Taxes, and we may collect payment for such Taxes.
Free Trial. We may provide a free trial period during which you can use the Services for a limited period. You acknowledge and agree that your free-trial subscription will automatically renew as a paid subscription unless you cancel before the end of the trial period in accordance with the Cancellation section of this Agreement.
Payment. If your payment fails or if Paid Services are otherwise not paid for or paid for on time, we may immediately cancel or revoke your access to the Paid Services. If you contact your bank or credit card company to decline or reverse the charge of fees for Paid Services, we may revoke your access to our Services in general.
Automatic Renewal. To ensure uninterrupted service, recurring Paid Services are automatically renewed. This means that unless you cancel a Paid Service before the end of the applicable subscription period, it will automatically renew, and you authorize us to invoice you or use any payment mechanism we have on record for you to collect the then-applicable subscription fee (as well as any Taxes). By default, your Paid Services will be renewed for the same interval of time as your original subscription period. For example, if you purchase an Elefend Shield monthly plan, you will be charged each month. We may charge your account up to one month before the end of the subscription period. It is your responsibility to make sure you are checking your email (including any spam or other filters) in order to receive any reminder email we send to you in advance of renewal. The date for the automatic renewal is determined automatically based on the date of the original purchase and cannot be changed.
Cancelling Automatic Renewal. You can unsubscribe from Elefend by managing your subscription in settings from the Login (dashboard) section in Elefend site / app.
Fee Changes. We may change our fees at any time, or start charging fees for Services that were previously free. When applicable, we shall give you advance notice of the fee changes. If you don’t agree with the fee changes, you must cancel your Paid Service.
Refunds. While you may cancel a Paid Service at any time, refunds are issued in our sole discretion, unless otherwise required by applicable law.
4. User Content
4.1. Your Grant of Rights and Representations Regarding User Content
We may edit or refuse to send any User Content, in whole or in part, or remove any User Content, in whole or in part, in our sole discretion. In the event that you lose rights to any User Content you provided, added, or transmitted to or through our database (whether or not you kept it private) for any reason (including changing your phone number), you hereby agree that you will immediately use the tools we make available to you to remove such User Content.
4.3. Call protection
To the extent permitted by law, we may record your protected calls with Elefend (calls from unknown callers), and you give your consent to such recording. We will never make use of these calls other than for improving our Services.
5. License & Termination; Elefend Proprietary Rights
Unless otherwise indicated, the Services, and all content and other materials available on or through the Services, including, without limitation, Elefend Data, but excluding User Content (collectively, the "Materials"), are proprietary to Elefend, and are protected by Israeli and international intellectual property laws. Subject to your compliance with the terms and conditions of this Agreement, we grant you a personal, non-exclusive, limited license for your own personal, non-commercial use to access the Services (the "License"). The License does not include a license to use Elefend’s name or trademarks for any purpose. All rights and licenses not expressly granted to you in this Agreement are retained by Elefend.
Elefend may revoke or terminate the License granted above in its sole discretion, at any time.
Elefend may discontinue, terminate, suspend or shut down the Services, in part or in whole, at any time, for any or no reason. We may give notice of such discontinuation, termination, suspension or shut-down through any means, including, but not limited to, making such notice available on or through the Services, app, email, phone or otherwise publicly announcing such discontinuation, termination, suspension or shut-down. Upon any such action by Elefend, your License shall automatically terminate with respect to the affected Services and you must immediately stop using all affected Services.
6. General Obligations and Restrictions
6.1. You agree that you will comply with all laws applicable to your use of the Services and Materials.
6.2. You agree that you will not do the following:
Engage in any unauthorized use of the Services or Materials (including, without limitation, political campaigning, advertising, marketing, solicitations, promotions, resale or, except as otherwise expressly permitted by Elefend, any commercial uses);
Transmit or otherwise make available any content that: (i) you do not have the right to transmit using the Services, (ii) may expose Elefend or its affiliates, licensors, or testers, to any harm or liability, or (iii) is unlawful;
Transmit or otherwise make available any content that contains software viruses, worm, Trojan Horse, time bomb, web bug, spyware, or any other computer code, files or programs designed to interrupt, that may or is intended to damage, hijack, destroy and/ or limit the functionality of any computer software or hardware or telecommunications equipment or any other actually or potentially harmful, disruptive, or invasive code or component;
create a database by systematically downloading and storing all or any of the Materials;
transfer or assign your account's password, even temporarily, to a third party;
use the Service for any illegal, immoral or unauthorized purpose;
Post, publish, or transmit any text, graphics, or material that: (i) is false or misleading; (ii) is defamatory; (iii) invades another’s privacy; (iv) is obscene, pornographic, or offensive; (v) promotes bigotry, racism, hatred, or harm against any individual or group; (vi) infringes another’s rights, including any intellectual property rights; or (vii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability;
Copy, record or otherwise collect any portion of the Services or Materials or any underlying content or source code;
Copy, modify, adapt, translate, reverse engineer, disassemble, decipher or decompile any portion of the Services or Materials, or otherwise attempt to discover or re-create the source code to any software;
Use the Service in any way that may be considered as fraudulent, bad faith or inconsistent with other agreements you are bound.
Publicly display, perform, or distribute them other than as permitted in this Agreement.
Distribute the software or source code behind the Services or Materials to any third party;
Except as otherwise expressly permitted by Elefend, make any modification, adaptation, improvement, enhancement, translation or derivative work of or to any portion of the Services or Materials;
Remove, alter, or obscure any copyright or other proprietary notices of Elefend or its affiliates or licensors in any portion of the Services or Materials;
Violate the intellectual property rights of others, including patents, trademarks, trade secrets, copyrights or other proprietary rights;
Obscure or disable any advertisements that may appear on or through the Services;
Use any type of automated means to utilize the Services or Materials;
Access without authorization any networks, systems, or databases used in providing the Services, or any accounts associated with Services, or access or use any information contained therein for any purpose;
Attempt to probe, test, hack, or otherwise circumvent any security measures;
Violate any requirements, policies, procedures or regulations of any network connected to the Services;
Use any of the Services in any manner that could damage, disable, overburden, or otherwise impair the Services (or the networks connected to the Services);
Interfere with or disrupt the use and enjoyment by others of the Services or the Materials;
Falsely state, impersonate, or otherwise misrepresent your identity or your affiliation with any person or entity;
Use the Services or Materials in any manner that exposes Elefend to any harm or liability of any nature;
Use the Services or Materials in violation of any federal, state, or local law, rule, or regulation, whether now existing or enacted in the future;
Transfer, sublicense, lease, lend, rent or otherwise distribute the Services to any third party;
Make the functionality of the Services available to multiple testers through any means, including but not limited to by uploading one of our apps to a network;
Engage in “framing”, “mirroring” or otherwise simulating the appearance or function of the Services;
Use manual or automated software, devices, scripts robots, other means or processes to access, scrape, or crawl, the Services or any related data or information;
Monitor the Services’ availability, performance or functionality for any competitive purpose.
Elefend has the right to investigate and bring claims for violations of any of the above to the fullest extent of the law.
7. Disclaimer; Limitation on Liability; Indemnification
7.1. Disclaimer of Warranty
THE SERVICES AND THE MATERIALS ARE MADE AVAILABLE IN A BETA VERSION ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOU EXPRESSLY AGREE THAT YOU WILL NOT RELY ON THE SERVICES IN ANY WAY. THE USE OF THE SERVICES AND MATERIALS IS AT YOUR SOLE RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE OR LOSS OF DATA THAT RESULTS FROM YOUR USE OF THE SERVICES OR MATERIALS AND FOR ANY DISCLOSURE OF INFORMATION THAT YOU UNDERTAKE WHILE USING THE SERVICES OR MATERIALS.
TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, ELEFEND AND ITS AFFILIATES AND LICENSORS DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NONINFRINGEMENT AND IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE SERVICES OR MATERIALS.
WITHOUT LIMITING THE FOREGOING, NEITHER ELEFEND NOR ANY OF ITS AFFILIATES OR LICENSORS, NOR THE RESPECTIVE OFFICERS, DIRECTORS, LICENSORS, EMPLOYEES OR REPRESENTATIVES OF SUCH PARTIES (COLLECTIVELY, THE “ELEFEND PROVIDERS”) REPRESENT OR WARRANT (I) THAT THE SERVICES OR MATERIALS WILL MEET YOUR REQUIREMENTS, COMPLETE, RELIABLE OR ERROR FREE; (II) THAT THE SERVICES OR MATERIALS WILL ALWAYS BE AVAILABLE TO USE OR WILL BE UNINTERRUPTED, ACCESSIBLE, TIMELY, RESPONSIVE OR SECURE; (III) THAT ANY DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR MATERIALS WILL BE FREE FROM VIRUSES, “WORMS”, “TROJAN HORSES” OR OTHER HARMFUL PROPERTIES; (IV) THE ACCURACY, RELIABILITY, TIMELINESS OR COMPLETENESS OF ANY MATERIALS AVAILABLE ON OR THROUGH ANY SERVICES; (V) ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE; OR (VI) THAT THE SERVICES OR MATERIALS ARE NON-INFRINGING.
Some jurisdictions do not allow the exclusion of certain warranties. Accordingly, some of the above limitations and exclusions may not apply to you.
7.2. Limitation of Liability
IN NO EVENT SHALL ANY OF THE ELEFEND PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR OTHER DAMAGES, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE ARISING OUT OF OR IN ANY WAY CONNECTED WITH: (I) USE OF THE SERVICES OR MATERIALS, INCLUDING, BUT NOT LIMITED TO, ANY DAMAGE CAUSED BY ANY RELIANCE ON, OR ANY DELAYS, INACCURACIES, ERRORS OR OMISSIONS IN, ANY OF THE SERVICES OR MATERIALS, (II) ANY INABILITY TO USE THE SERVICES OR MATERIALS FOR WHATEVER REASON, OR (III) ANY GOODS OR SERVICES DISCUSSED, PURCHASED OR OBTAINED, DIRECTLY OR INDIRECTLY, THROUGH ANY SERVICES, IN EACH CASE EVEN IF THE ELEFEND PROVIDERS ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE ELEFEND PROVIDERS ARISING OUT OF OR RELATING TO THE USE OF THE SERVICES OR MATERIALS EXCEED ONE HUNDRED UNITED STATES DOLLARS.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and exclusions may not apply to you.
7.3. Indemnification Obligations
You agree to hold harmless, defend and indemnify Elefend Providers from all liabilities, claims, demands and expenses, (including, but not limited to, reasonable attorneys’ fees), that are due to, arise from or otherwise relate to your use or misuse of any of the Services or Materials, including, without limitation, any actual or threatened suit, demand or claim made against any Elefend Provider that arises out of or relates to: (i) any intellectual property rights or other proprietary rights of any third party, (ii) your breach of this Agreement; or (iii) any User Content that you store on or transmit through the Services. Elefend may assume exclusive control of the defense of any matter subject to indemnification by you, and you agree to cooperate with Elefend in such event.
8. Dispute Resolution; Class Action Waiver; Limitation on Time to Bring Claims
THE TERMS OF THIS SECTION 8 APPLY TO ANY DISPUTE, CLAIM OR CONTROVERSY BETWEEN YOU AND ELEFEND RELATING IN ANY WAY TO THIS AGREEMENT OR YOUR ACCESS TO OR USE OF THE SERVICES, WHETHER BASED IN CONTRACT, STATUTE, REGULATION, ORDINANCE, TORT (INCLUDING, WITHOUT LIMITATION, FRAUD, MISREPRESENTATION, FRAUDULENT INDUCEMENT, OR NEGLIGENCE), OR ANY OTHER LEGAL OR EQUITABLE THEORY (“DISPUTE”).
If you have a Dispute with Elefend, you must send written notice describing the Dispute to Elefend to allow Elefend an opportunity to resolve the Dispute informally through negotiation. If we have a Dispute with you, we will send written notice (email or letter) describing the Dispute to you. The parties agree to negotiate resolution of a Dispute in good faith for no fewer than 30 days after notice of a Dispute has been provided.
IF THE DISPUTE IS NOT RESOLVED WITHIN 30 DAYS FROM RECEIPT OF NOTICE OF THE DISPUTE, YOU OR ELEFEND MAY PROCEED TO HAVE THE DISPUTE RESOLVED THROUGH ARBITRATION AS EACH PARTY’S EXCLUSIVE DISPUTE RESOLUTION PROCESS (EXCEPT FOR THE LIMITED EXCEPTIONS TO ARBITRATION SET FORTH BELOW). ARBITRATION MEANS THAT THE DISPUTE WILL BE RESOLVED BY A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY.
YOU AND ELEFEND EACH WAIVE ALL RIGHTS TO CONDUCT DISPUTE RESOLUTION PROCEEDINGS IN A CLASS ACTION OR CONSOLIDATED ACTION. YOU AND ELEFEND EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS, WITH THE SOLE EXCEPTION OF REPRESENTATIVE SUITS THAT ARE PERMITTED BY, AND DEEMED UNWAIVABLE UNDER, STATE LAW. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.
If any clause within this Section 8 (other than the class action waiver clause above) is determined to be illegal or unenforceable, that clause will be severed from this Section 8, and the remainder of this Section 8 will be given full effect. If the class action waiver clause is determined to be illegal or unenforceable, this entire Section 8 will be void and unenforceable, and the Dispute will be decided by the courts of the state of Israel, as provided below in Section 9.6.
EACH PARTY AGREES THAT, REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THIS AGREEMENT OR YOUR USE OF THE SERVICES OR MATERIALS MUST BE FILED WITHIN ONE YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE. ANY CLAIM NOT FILED WITHIN THE FOREGOING ONE-YEAR PERIOD WILL BE FOREVER BARRED.
9. General Terms
If any part of this Agreement is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.
9.2. Revision of Agreement
Elefend reserves the right to revise this Agreement at any time by posting a revised Agreement on its website, app or otherwise making such revised Agreement available through the Services. If we make material revisions to this Agreement, we will use the date at the top of this Agreement to indicate the date it was last revised. The revised Agreement will be effective immediately upon its being posted on this website or app or being made available through the Services. Your use of the Services following the posting of any such revisions will constitute your acceptance of any such revisions. We encourage you to review this Agreement each time you use the Services to make sure that you understand the applicable terms. If you do not agree to all the terms and conditions in this Agreement, you must immediately terminate your use of the Services and Materials.
If we do not enforce a breach of this Agreement by you, that does not mean that we have waived our right to enforce this Agreement against you for any future breach by you.
You may not assign or transfer this Agreement (or your membership or use of Services) to anyone without our consent. However, you agree that Elefend may assign this Agreement without consent. There are no third-party beneficiaries to this Agreement, other than as explicitly provided herein.
9.5. Language; Services Provided from United States
These Terms of Service are written in English (US), although we may provide translated versions at our discretion. In the event of a conflict between a translated version of these Terms of Service and the English version, the English version will control.
9.6. Governing Law; Venue; Jurisdiction
THE LAWS OF THE STATE OF ISRAEL, WILL GOVERN THIS AGREEMENT AND ANY DISPUTE THAT MIGHT ARISE BETWEEN ELEFEND AND YOU.
YOU IRREVOCABLY CONSENT AND WAIVE ALL OBJECTIONS TO PERSONAL JURISDICTION AND VENUE IN THE STATE OF ISRAEL, FOR ALL DISPUTES THAT MAY BE BROUGHT IN COURT UNDER SECTION 8.
9.7 Consent to Communications
By entering into this Agreement, you consent to the receipt of email, text messages, and customer service phone communication from us regarding (a) the operation of the service and your account and (b) other services and products we believe may be of interest to you. In some jurisdictions, we may get your express consent for certain communications. You may opt out of future emails, notifications, and text messages about such products or services by contacting us at email@example.com. You may not, however, opt out of receiving communications regarding important information relating to your account or this Agreement.