Last Updated 1 November 2020
We design our service with your privacy in mind. We involve experts from various fields, including legal, security and others to make sure that no decision is taken without respect for your privacy.
We work hard to keep your information secure.
This policy covers how Elefend treats personal information that Elefend collects and receives via its services and all related websites, apps, networks and any other service provided by us (collectively, our "Service"). This includes information that is personally identifiable-such as your email address, IP address, phone number and protected calls recordings.
What Information Do We Collect?
We may collect information from you in a variety of different ways. Some of this information may identify you. Information may be kept in an identifiable format, or in an aggregate format which means that you cannot reasonably be identified from it. We provide further detail on the type of info we collect, and how we collect it, below:
"Automatically Collected" Information. when you use the Service, we may automatically record certain information from your device. This "automatically collected" information may include your cookies, IP address or other device address or ID, web browser and/or device type, the way you interact with our app, the web pages or sites that you visit just before or just after you use the Service, the pages or other content you view or otherwise interact with on the Service, and the dates and times that you visit, access, or use the Service.
Information from Other Sources. We may obtain information, including personal information, from third parties and sources other than the Service, such as our partners. If we combine or associate information from other sources with personal information that we collect through the Service, we will treat the combined information as personal information in accordance with this Policy.
How Do We Use the Information We Collect?
We use the information we collect in a variety of ways in designing the Service, operating it and improving it, including the following:
We use the information that we collect on the Service to operate, maintain, enhance and develop the Service, and otherwise to provide support to users.
We use the information that we collect to understand and analyze the usage trends and preferences of our users, to improve the Service and develop more advanced versions of our Service.
We may use "cookies" information and "automatically collected" information to: (i) personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the Service; (ii) provide content and notifications about our Service; (iii) monitor and analyze the effectiveness of Service; (iv) monitor metrics such as total number of calls made, calls from unknown numbers, fraud calls. By using the Service, you authorize us to use the information we gather from you through cookies and automated collection in this way.
Device permissions: When accessing the Service through a mobile app (iOS or android) Elefend requires permissions for specific types of device data and notifications, such as contacts. Permissions are required in order for the Services to run on your device.
Sharing or Disclosing Information
We DO NOT sell customer information. We share or disclose customer information only as described below.
Except as described in this Policy, we will not disclose your information that we collect while providing the Service to third parties unless such disclosure is needed to test, improve, optimize or provide the Service. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:
We work with third party service providers that provide website, apps development, analysis, development, QA, hosting, maintenance, virtual phone numbers, call routing, data transmission, data processing and/or storage, and other functions necessary to provide, build or optimize the Service. These third parties may have access to or process your information as part of providing those services for us. However, we limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions. In addition, they agree by contract to maintain the confidentiality of such information.
Additionally, we may make certain automatically-collected, aggregated, or non-personally-identifiable information available to third parties for various purposes, including (i) to monitor network traffic or activity in order to detect malicious actors and protect from malware, fraud, unlawful uses or other illegal activity, (ii) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist us and such third parties providing services to us in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, or functionality available through the Service.
We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with state or federal laws (such as U.S. copyright law), in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
We also reserve the right to disclose your information when we believe, in good faith, that disclosure is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third party claims or allegations, (iv) protect the security or integrity of the Service or any facilities or equipment used to make the Service available, or (v) protect our property or legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.
Information Retention Policy
Your Choices and Rights
If you wish to access, change or delete personal information we hold about you, you may contact us at firstname.lastname@example.org. In addition, you may contact us to request that we not disclose your personal information to third parties (other than those that are acting as our agent to perform tasks on our behalf and necessary for us to provide the services to you, such as data processors).
Your Right to Edit and Delete Your Information
Access: you may request access to the personal information you provide;
Correction: you may have inaccurate/incomplete personal information corrected and updated;
Deletion: in certain circumstances, you can request deletion of your information. We will honor such requests unless we must retain this information to comply with a legal obligation or unless we have an overriding interest to retain it.
If you wish to exercise any of these rights, please write to us at email@example.com and we will consider your request in accordance with applicable laws.
Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on the rights and freedoms of another person.
For your protection, we may ask you to provide proof of identity before we can answer the above requests.
If you receive commercial email from us, you may unsubscribe at any time by following the instructions contained within the email. You may also opt-out from receiving commercial email from us, and any other promotional communications that we may send to you from time to time, by sending your request to us by email at firstname.lastname@example.org. Please be aware that if you opt-out of receiving commercial emails from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten business days for us to process your request, and you may receive promotional communications from us that you have opted-out from during that period. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative and informative messages from us regarding the Service.
Elefend Services are intended for use by adults of age 18 or older.
Confidentiality and Security
Elefend limits internal access to your personal information to employees who we reasonably believe require this information in order to do their jobs or to operate the Services. We use reasonable and appropriate measures to help protect the integrity and security of personal information that we collect and maintain. We cannot, however, ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. We may also post a notice through the Service if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.