Frequently Asked Questions
What is Elefend?
Elefend is a real-time call protection software that detects scams during calls from strangers (both live callers and robocallers), preventing fraud and identity theft.
How does Elefend work?
Once Elefend is set up, incoming calls from numbers not in your contact list will be handled by Elefend.
If the call is a robocall, it is screened (so no more robocalls), and if the content of the robocall is legit, you get it via text message.
If the call is from a live caller, first it is going through Elefend's screening. Then you get that call from 'Elefend Protected Call' and take it normally. This is a protected call and if a potential scam is detected during the call, audible alerts will sound, and a 'trusted contact' can be added to the call.
Does Elefend handle all of my calls?
No. Elefend only handles calls from numbers not in your contact list.
If someone from your contact list calls you, it comes in normally (and Elefend cannot engage with it).
Can I stop the scam detection in an 'Elefend Protected Call'?
You can stop Elefend's detection at any moment during an 'Elefend Protected Call'. To do that just press *7.
Do I need to install an app?
You can download Elefend's app in the Apple Store or just install it manually through our website.
Does Elefend block robocalls?
Yes! Elefend stops robocalls completely. "Legit" robocalls (such as doctor appointments and prescription refill reminders) will be sent via text messages.
Why is Elefend different from other spam screening apps?
Most other robocall screening solutions don't deal with "number spoofing" and only warn you about spam calls. Elefend is much more than that. 100% of Robocalls are screened and live calls from strangers are analyzed in real-time, and when a possible scam is detected, Elefend intervenes during the call.
How do I deactivate the service?
If you haven't already done so from the 'Deactivation' section inside the app, it’s very simple to deactivate Elefend.
Deactivate 'Call Forwarding':
AT&T - deactivation code: ##67#. Alternate deactivation code: ##004#, ##61#, ##62#
T-Mobile - deactivation code: ##004#. Alternate deactivation code: ##67#, ##61#, ##62#
Verizon - deactivation code: *73. Alternate deactivation code: *900, *920
Sprint - deactivation code: *730, *740
Deactivate 'Silence Unknown Callers' (unknown callers blocking):
Simply turn off 'Silence Unknown Callers' in Settings -> Phone (for iPhone users).