FAQ

What is Elefend?

Elefend is a in-call, virtual anti-fraud expert companion.
Elefend is a call protection solution that screens and monitors calls from strangers (both humans and robocallers) while the’re happening, preventing fraud and identity theft.

How does Elefend work?

When signing up, we'll send you a dedicated phone number to which you'll forward your calls from strangers (calls from numbers not in your contact list).

These calls (from strangers only) will go through Elefend’s screening filter.
The caller will be notified that the call is protected and be given the option to continue the call (to speak with you). Callers that select this option will be connected to you in a safe monitored call.

When a potential scam attempt is detected, alerts will sound, a trusted party will be added, and ultimately the call will be terminated.

Does Elefend monitor/forward all of my calls?

No. Elefend only monitors calls from strangers that are not in your contact list (these calls tend to be of non-private nature).

You can stop Elefend monitoring at any stage during the call. If someone from your contact list calls you, we have no way to access this call or its content.

Do I need to install an app?

No. Because we value your privacy, in most cases you can set up Elefend without installing an app. We built Elefend with your privacy in mind, which means that we don't need access to your contact list or call logs.

There are also 'good' robocalls reminders. Will you block those as well?

No. Elefend sends you these reminders in the form of a text message.

Why is Elefend different from other spam screening apps?

Most other robocall blocking solutions warn you about spam robocallers, but don't deal with ‘number spoofing’. With Elefend, scam/spam robocalls are screened 100%, live calls from strangers are monitored, and when a possible scam is detected, Elefend intervenes during the call

Will you replace my devices phone dialer?

No, we will not.

Do I need the internet to access the service?

No, you do not need an internet connection to access the service.

How do I deactivate the service?

Very simple.

  1. Deactivating unknown calls blocking - If you manually activated call blocking on your device - deactivate it, and if you used our app (for Android users) - delete it.

  2. Deactivate call forwarding -

    AT&T - deactivation code: ##004#. Alternate deactivation code: ##61#, ##62#, ##67#

    T-Mobile - deactivation code: ##004#. Alternate deactivation code: ##61#, ##62#, ##67#

    Verizon - deactivation code: *73. Alternate deactivation code: *900, *920

    Sprint - deactivation code: *730, *740

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© 2019 Elefend. All rights reserved.